About SweepLaB
SweepLaB (also shown as SweepLaBsg) is a Singapore-based independent online retailer of compatible robot vacuum replacement parts and accessories. Customers can order through this website, request help by email or WhatsApp, and arrange delivery or self-collection as described below.
Delivery and self-collection
- Island-wide Singapore delivery can be arranged between 11am and 10pm. These are delivery hours, not a same-day delivery promise.
- Delivery costs S$15 for orders below S$150 and is free for orders of S$150 or more.
- Self-collection is available at Tampines or Hillion. Timing will be arranged via WhatsApp.
Stock availability and any estimated pre-order lead time are shown before checkout. We will use the contact details provided with the order to confirm delivery or collection timing. Contact us if you need to change an arrangement.
Returns, exchanges and order issues
We do not offer returns or exchanges for a change of mind. Normal wear and tear or damage caused by misuse is not treated as a manufacturing defect. If you suspect a manufacturing defect, receive an incorrect or damaged item, or find that the item does not match its advertised compatibility, contact us promptly at sweeplabsg@hotmail.com or by WhatsApp.
We assess these claims case by case. Please provide your order number, a description of the issue and clear photographs or a short video where relevant. We may compare the item with order and product records or request its return for inspection to confirm the item supplied and the reported fault. Items not supplied by SweepLaB are not covered by our order-issue process.
Please contact us before sending anything back. We will explain the appropriate exchange, replacement or refund and confirm return arrangements where needed. Opening the packaging or normal use alone does not automatically exclude a genuine defect claim. Nothing in this policy limits rights that cannot be excluded under applicable Singapore law.
Privacy
We collect information needed to handle your enquiry or order, such as your name, phone number, email address, delivery address, robot model, selected items and any referral information you choose to provide.
We use this information to process and fulfil orders, provide customer support, send order updates, maintain transaction records, prevent misuse and improve store operations. Information may be handled by service providers used for website hosting, order storage, email delivery and other functions needed to operate the store.
We use Google Analytics to understand website visits and store interactions such as compatible-part lists viewed, cart additions and checkout starts. Google Analytics may use cookies or similar identifiers and receive browser, device and interaction information. SweepLaB does not intentionally send customer names, phone numbers, email addresses, delivery addresses or order notes to Google Analytics, and advertising and remarketing signals are disabled. You can limit cookies through your browser settings. Learn more about how Google uses information from sites that use its services.
We retain personal information only for as long as reasonably needed for these purposes, record keeping, dispute handling or applicable legal requirements. To ask about, correct or request access to your information, contact sweeplabsg@hotmail.com.
Product compatibility
Check the exact robot model before ordering. Product pages use wording such as “compatible with Airbot X40” to identify fit. If you are unsure, contact us with your model name or a photograph before ordering.
Independent retailer notice
SweepLaB is an independent retailer and is not affiliated with, endorsed by, or sponsored by any brands shown on this website. Brand names and trademarks belong to their respective owners.
Contact
Email: sweeplabsg@hotmail.com
WhatsApp: +65 9841 9696